Registration and Account Help

Hints and tips on using the site

Hopefully this site has provided you with all the knowledge and information you need to enable you to decide whether you would like to come and work for us here at Bournemouth Borough Council.

If you decide to go ahead then first of all, you need to register. Once you have registered you will be able to enter your personal details, apply for jobs on-line and receive e-mail alerts when vacancies that you may be interested in are advertised. Here are some useful hints and tips to help you manage your application(s).

Registering your details

You only need to register once. If you have forgotten your username and password click on 'Forgotten Password' link on the top right hand side of the screen.

How do I register?

To register, click on the 'Register' link at the top of the screen and fill in your personal details. Enter a meaningful username and password that you will remember. Once you have entered your entire details, click on the 'Register' button at the bottom of the page. It is important that you enter your home address and e mail address as these are used by the system to generate correspondence.

How important is it to keep my registration details up to date?

All correspondence which is generated from the system uses details from your registration. Letters are produced using your name and address and confirmation of your application receipt and e mail alerts use your e mail address. Therefore, it is important that you keep your details up to date.

Tip:- If you amend your personal details on your application form such as your name, address, email this will automatically update your registration. Additional information such as employment history or qualifications does not automatically change your registration. This needs to be updated independently.

How do I cancel my registration?

Log in, using your username and password. This takes you to your Dashboard. Under "My account options" is Delete my account.  Once you click on this, you will be asked to enter your password to confirm the account deletion.

Error message when trying to register?

If you, or a member of your family, have already registered in the past using the same e mail address you will get the following error message: Error - Email Address is not unique

Tip:- If you click on the 'Forgotten Password' link and enter your e mail address the system will automatically send you your username and password.

Why do I need to enter my employment history, qualifications and membership of professional bodies BEFORE I apply on line?

If your details are entered in your registration (home page) before you apply on line for a job, your details will be pre-populated in each application form you complete. (If you update them after starting to apply on line, the changes will not pre-populate the form.) To enter these details click on 'My Profile' within the purple banner at the top of the page, from the dropdown list and you will be able to add and amend:

  • Employment history
  • Membership of professional bodies
  • Educational and professional training
  • General details such as name, home address and e-mail address.

Using the search facility

How do I search for job vacancies?

Find the job you are interested in by entering a keyword or alternatively search by occupational group. For further details about the job, open the job by clicking on the job title and then click on the 'Job Profile' link on the right of the page.

Please note: that the correspondence attached to specific vacancies such as the job and person profile will automatically disappear after the closing date. You may therefore wish to save these documents or print them out in the event of you being invited to interview.

Applying online

How do I apply online?

You need to have registered on the site before you apply on line (please refer to the question "how do I register?").Once you have registered, log in to the system using your user name and password.

Search for the job, once in the job details there will be a button at the bottom of the screen 'Apply for Job Online', click on this link and the application form will open up for you to complete.

I have forgotten my user name and password?

If you click on the 'Forgotten Password' link and enter your e mail address the system will automatically send you your username and password.

How long do I have to submit my application form?

The job details will specify the closing date. You must have submitted your application by midnight on the closing date.

Do I need to complete my application in one go?

You do not need to complete all of the sections in one go. You can complete part of the form and come back to it at a later date to enter further details. Each page of information is saved by clicking the 'next' button at the bottom of each page.

Tip:- the previous button will take you to the previous page without saving changes that you have made on the current page. To make sure your changes are saved, click on the next button before going back. Before exiting the application, please click on the ‘Save and Close’ button.

How do I access my part completed application?

Log in to the system using your user name and password to access your home page. At the top or part way down the page you will be able to view 'incomplete applications'

Can I copy an existing application form?

Previously completed application forms cannot currently be copied; however you can use the copy and paste function to copy details over from one application to another.

I cannot move on to the next section in my application form?

All fields marked with a * symbol are mandatory and have to be completed before the system will allow you to go to the next page.

Can I print off my application before I submit?

Yes, within your application form click 'print preview' then go to your devices print option.

Submitting your application?

Once you have clicked on the Next button on the last page your application will be submitted to us and you will be unable to amend it. If you do not want to submit the application form at this stage click on the 'Save and Close' button on the last page.

Can I view and print off my application after I have submitted it?

Yes. Log in to the system using your user name and password to access your home page, part way down the page you will be able to view and print 'Completed Applications'. Click on the job title and your application can be viewed at the end of the document where you will see a print button.

Confirmation application received

How will I know you have received my application?

When it has been submitted it will show under My Application on My Homepage as an Application Received.

Please note: The mobile telephone number and email address supplied when registering for your account will be used for all communications in relation to job applications and if successful any future communications sent out by the Recruitment Team in relation to your employment.